SHIPPING & RETURNS

Do I Need to Pay Import Fees and Taxes?
For customers outside the EU, you may be responsible for domestic import duties and taxes. Each country has its own regulations, so we recommend checking your local rules for more information. Please note that import fees and taxes are beyond our control.

What Is the Delivery Time?
Delivery time depends on the shipping method you choose:

• Standard shipping: Typically 2–8 weeks.
• Rolled-up delivery: Usually 1–4 weeks.

How Much Does Shipping Cost?
We offer worldwide shipping! To check availability and shipping costs for your country, add a product to your cart and proceed to checkout. If your country isn’t listed, contact us at info@studiobeaulune.com so we can try to accommodate you.

If you’re in the Netherlands, you can also collect your painting directly from my studio in Meppel, Drenthe.

COMMISSIONED ART 

Can I Order Commissioned Art?

Yes! Please email me at StudioBeauLune@gmail.com to discuss your request. I take on a limited number of commissions each month!

Are the commissioned artworks the same price as the ones listed online? 

No, commissions are priced slightly higher. They require extra materials and time due to additional creative processes, planning, and meetings with the buyer.

CUSTOMER SERVICE 

I am waiting for a response via email or/and Instagram.

I’m thrilled to receive so many emails and DMs, and I try to respond as quickly as possible. Sometimes, response times vary as I may be waiting on external information. Please keep in mind that we’re a small business with limited customer service hours.

If your request is urgent, email me at info@studioBeauLune.com as DMs can occasionally get lost. Feel free to follow up if you don’t hear back promptly!